Just Plain Bad Service

I almost lost two of my domains this week – a registrar / hosting company that will not be named decided to close them off without any notice – no email, letter or even a phone call.

15 minutes in a phone queue as the “next to be answered” and a debate with the tech on the other end finally got me the registry keys for both – I certainly won’t be renewing with them or asking for the accounts to be reopened, I’m already transferring them to my GoDaddy account.

Given their focus on “customer service” (even their technical support staff are “e-business consultants”) this is a MAJOR blot and I won’t tolerate it – no more business from me! It’s bad enough that they’re double the price of most offshore competitors but to close down accounts without notice is just plain intolerable.

The irony of the situation is that I worked at that hosting company for years and on realising this the tech at the other end started to agree with my assessment of the situation 🙂 Additionally I still know their systems better than some of the folks there now! (I talked him through the process of getting the keys)

I was quite pleased to see a WordPress 2.8.1 upgrade hit EPEL quite quickly – new features and a security rollup all in one and before I felt the desire to roll one up myself. Cheers Adrian! This release was rock solid and the upgrade the most painless on record.

My own packaging is slowing up a little due to so little out there that is a) not already packaged or b) not really ready. One I have given a test run is the Miredo client for IPv6/Teredo tunnelling. IPv6 tunnelling is widely available – many places will even have native connectivity – but for those cases where you are behind a restrictive NAT (or just want to tinker like I do) it’s an interesting alternative. Fedora packages from my usual repositories.

Revisting Nagios for monitoring – I can’t just walk over and look at a server several thousand miles away –  brought back a few memories, it took a bit more dusting off of the old knowledge  (I use Zabbix at work, they’re dragging me into using Xymon which I don’t like as much) but it’s working quite well and the EPEL/Fedora packages are kept well up to date. With puppet / func it’s even simpler to roll out the NRPE checks (which were always tedious when done by hand)

The SmokePing package has also been a boon in the workplace – I used it to successfully convince our network administrator that the packet loss we’d identified wasn’t our imagination and lo, it got fixed as we could track performance. Again it wasn’t hard to install and the configuration makes sense after a pint or two 🙂

My girlfriend and I have been getting back into yoga – “hot” yoga, which is the standard fare, just in a 35+ degree heat – and the timing is perfect; It’s been freezing here in Brisbane (10-20C on average, which is brisk for this part of the world) and I needed something to keep my mind in check. To my surprise I even held my form despite being away from it for a month or more 🙂

One Reply to “Just Plain Bad Service”

  1. If you want an EPEL packaging challenge, try asterisk. I know, technically someone else is maintaining it, but there hasn’t been a package for months, and now it’s not even in the repo anymore…? And I can’t get it to build, which is saying something… As for me, I’m still looking for a sponsor for my first package, which just happens to be a WordPress plugin. 🙂 And hoping more ISPs will start offering native IPv6, especially to homes. Tunneling is just a kludge and it needs to go away soon.

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